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Resources – Accessibility and Communication – Health Care Providers

This guide will help individuals plan, navigate, and create accessible meetings, events, and conferences. It includes information on planning accessible events including site selection, pre-event registration and communication, meeting room layouts and other considerations, audio visual components, food and beverage service, accommodations for specific disability types, tips for presenters and attendees, and more.
This factsheet contains quick tips for front line staff like receptionists and customer service representatives so they are prepared to provide excellent customer service to people with disabilities. The resource has a link to a 20-minute video that could be used for staff training purposes on the same topic. Alternative versions in Spanish are available as well.
This 7-page publication provides guidance on regulations relating to communicating effectively with people who have vision, hearing, or speech disabilities.
This website contains information and resources about ADA regulations, including for materials for specific settings or services.
The Center for Disease Control and Prevention's Disability and Health Branch website has information and resources for persons with disabilities, their families, service providers, and healthcare providers.
This toolkit provides step-by-step guidance and tools for assessing and making changes to health care practices to connect with patients at all literacy levels. Tools include sample forms, resources for assessing written materials, case studies, links to additional resources, and more.
This toolkit shares examples of successful inclusive public health smoking cessation programs and campaigns.
This factsheet is part of an "Aging Well with a Physical Disability Factsheet Series" and provides tips and information to help individuals get the most out of their visit to a health care provider. It includes sections discussing what to expect during health care visits; tips for preparing for the visit, asking questions during the visit, and follow up; and additional resources.
Medical concepts and language can be complex. People need easily understandable health information regardless of age, background or reading level. This resource offers guidelines and resources to help create easy-to-read health materials.
This resource contains directions, videos, and other tools to help ensure accessibility of content in Word, PowerPoint, Excel, Outlook, Skype, and OneNote.