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Resources – Communication and Health Literacy – Community Public Health and Wellness Providers

This short guide has a checklist of accessibility features to ensure healthcare facilities and exam rooms are accessible for all patients. It also provides suggested accommodations for patients who have hearing, vision, speech, or cognitive disabilities. The guide is available in large print and Spanish.
This resource presents questions and answers for healthcare providers about auxiliary aids and services such as Sign Language Interpreter services, captioning, and other methods for making communication accessible.
This 7-page publication provides guidance on regulations relating to communicating effectively with people who have vision, hearing, or speech disabilities.
The Center for Disease Control and Prevention's Disability and Health Branch website has information and resources for persons with disabilities, their families, service providers, and healthcare providers.
The fact sheet is designed as a guide for health care providers on how to have respectful, stigma-free interactions with their patients.
This toolkit provides step-by-step guidance and tools for assessing and making changes to health care practices to connect with patients at all literacy levels. Tools include sample forms, resources for assessing written materials, case studies, links to additional resources, and more.
This toolkit shares examples of successful inclusive public health smoking cessation programs and campaigns.
Medical concepts and language can be complex. People need easily understandable health information regardless of age, background or reading level. This resource offers guidelines and resources to help create easy-to-read health materials.
This interactive dictionary allows the user to type in or search for a medical term and presents plain language alternatives to use with patients.
Plain language benefits everyone, and means that information is written clearly and directly so it is understandable to as many people as possible. This website has five self-guided sections to help individuals write materials in plain language, including strategies for connecting with your audience, presenting information, formatting and visual clarity, and texting and revising. Each section can be accessed independently, or the entire training can be completed in order and the user will receive a certificate of completion. It can be accessed via the web or downloaded as a PDF.