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Resources – Communication and Health Literacy

This short guide has a checklist of accessibility features to ensure healthcare facilities and exam rooms are accessible for all patients. It also provides suggested accommodations for patients who have hearing, vision, speech, or cognitive disabilities. The guide is available in large print and Spanish.
This resource presents questions and answers for healthcare providers about auxiliary aids and services such as Sign Language Interpreter services, captioning, and other methods for making communication accessible.
This 7-page publication provides guidance on regulations relating to communicating effectively with people who have vision, hearing, or speech disabilities.
The Center for Disease Control and Prevention's Disability and Health Branch website has information and resources for persons with disabilities, their families, service providers, and healthcare providers.
Discusses people first language and provides suggestion on how to communicate with people with disabilities.
Website with resources for the health care provider to use including model policies and practices to accommodate patients with disabilities in primary care and an accommodations check sheet.
The fact sheet is designed as a guide for health care providers on how to have respectful, stigma-free interactions with their patients.
Provides tips for health care offices to use for a) general office preparation, b) initial office visit, c) follow-up visits, d) if exams and investigations are needed, and e) prescriptions and referrals.
Health passport for people with learning concerns using health services. Passport, completed by the individual with a disability, provides useful information to health care providers about health history, conducting medical interventions, communication and accommodations, personal care, medication issues and other needs.
This toolkit provides step-by-step guidance and tools for assessing and making changes to health care practices to connect with patients at all literacy levels. Tools include sample forms, resources for assessing written materials, case studies, links to additional resources, and more.